Hi Ola,
Please share the results after following http://www.symantec.com/business/support/index?page=content&id=TECH51356
You need to check the permissions & ownerships for oracle directory & please confirm are you able to connect your client system from the Symantec netbackup server w/t any issues,try to fetch client info from the netbackup server.
Regards,
Gaurav
